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Most MMOGs have an aspect that requires reflexes or eye-hand control at some point (no dodgy pr0n gags, Morn ;)). And removing that overhead of having to type to communicate (whether it voids escapism or not) in favour of progressing in the game that much faster or improving your gameplay skills is enticing enough that most people will do it.
Compare: I play SWG and I'm happy to chat (when I'm not shooting stuff). The chat interface is pretty good. When I played Planetside, it was all but unplayable without voice comms.
And I'll read the article tomorrow ;)
As Mull points out, for any game where team interaction is required, voice communications is a vast jump in playability. It doesn't have to detract from immersion, as long as you find people who are also playing along - chances are that the good teams will also be more immersive on comms, and v.v.
Planetside is a good example: the game could be immersive, but its not. Not because of voice comms, but because of gameplay issues. Voice comms with a squad of random people blasts any hint of feeling that you're really fighting those battles - usually they are babbling children, going on about lag, or other games they like, or wishing they could go prone like in Call of Duty. But if the game was properly immersive (regardless of voice comms), and encouraged either role playing or at least empathy with your character/team, then there wouldn't be so much non-immersive chat, because people would be getting into their characters.
Having voice comms, and being immersive are not mutually exclusive. They are just unrealistic based on games' target demographic: which includes a high proportion of casual gamers and younger players who don't understand the immersion concept.
As to whether voice comms is a good thing - I can see his point in the "hey, this elf is from England" vs immersion. Im not particularly bothered either way, I'd just not use it if i didnt want it, and use teamspeak if it wasnt already in the game and I did.
My 2 cents.
With that being the case, I still think voice chat is better than nothing at all.
Now, with MMORPGs meant for the PC (or Mac... like that will ever happen... *sigh*), I don't see voice chat as being that necessary, or something that the majority of MMORPGers are interested in. The hardcore gamer types will just use their own voice software, like Roger Wilco, so there's no need to waste dev time on re-inventing the wheel.
The problem with that is that most MMORPG clients run full screen and won't let you alt-tab for security reasons (third party programs that allow you to cheat). Now, if you have two computers, no problem...
Most MMORPGs generally deal with this by providing non public chat channels so you can talk BS with your buddies and not annoy others. At the most extreme, a server may be declared a 'Roleplay Only' server and OOC chat is forbidden... where forbidden generally means people bitch at you if you do it. It's not like you'll get kickbanned, after all, they still want your money.
The reality is, if you want an immersive RP environment, you're better off playing a pen and paper RPG.